What is your return policy?Updated a month ago

WHAT IS YOUR POLICY FOR RETURNS & EXCHANGES? 

For Canada orders, we offer free exchanges on unwashed, unworn, undamaged, non-final sale items, with tags attached and in the original packaging within 60 days of purchase. Returns for a refund are subject to a return shipping fee. Please note the original shipping charge is non-refundable. 

Final sale

Items marked as Final Sale are not eligible for return or exchange.

Please view the Product Description Page for details on an item's return eligibility. If final sale, it will clearly say under the Add to Cart button "Final Sale, No returns or exchanges allowed." You can read our final sale policy here.

Refunds

Returns for a refund are charged the shipping label cost based on the weight of the returned items and is deducted from the refund owed. This includes if combined with an exchange and the return for a refund value is higher than the exchange item. You can arrange a return here. Choose to print your prepaid Canada Post return label or download a printerless QR Code. Drop your return off at a post office drop off location. 

Once your return arrives at our warehouse, your refund will be processed and you'll receive a confirmation email! Please allow 5-7 business days for the refund to reflect on your bank statement. 

Exchanges

To exchange for a new size head here. Click through the return process and select your new size. If you don't see the size you were looking for, it's unfortunately out of stock at this time. 

*At this time, exchanges can only be processed for the same item in a different size. If you would like to exchange for a different item, print, or length, select 'return for a refund’ and then place a purchase on our website for the new item. Then place a new order on our website for the desired item. Let us know and we will waive/refund the return shipping fee and on the new order if applicable, as a one-time courtesy.*

Print your free prepaid Canada Post return label or download a free printerless QR Code. Your exchange will be processed after it is scanned at the post office as received. 

*If you need to edit your return or exchange, contact us before you ship your return.*

Return Policy Terms

Customers must accept the return policy terms before submitting a return. Please review and agree to our return policy terms to complete your return. By accepting, you acknowledge and agree to the terms outlined.

How do I send my items back?

Upon completion of your return/exchange, you'll receive a confirmation email containing a link to access the QR code/return label for printing at a later time. 

Please use the original packaging it arrived in, or any plain, lightweight mailer.

*We ask that you refrain from combining returns from multiple orders into a single package. If you received two separate return shipping labels, please send back the items in separate mailers. To be refunded for all but one shipping fee for multiple returns see here.

-If the return is not authorized through our returns portal, a tracking number is required as proof of the return.

-If you return your items outside of the return policy, you will not receive a refund. 

-RipSkirt is not responsible for non-RipSkirt items returned or items that do not comply with our return policy.

What if I closed my card/bank for my refund?

Currently, we can only issue a refund back to the original payment method used at the time of purchase.

If you have a new credit card, but the original account remains active, the refund will be processed back to your account. If the account has been completely closed, we ask you reach out to your bank for further assistance.

Returning a damaged or incorrect item?

If you've received an item you believe has a production mistake or an incorrect item, please email/chat with us as soon as possible before starting a return/exchange.

More questions? Reach out to [email protected] for support :)