What is your return policy?Updated a month ago

Starting July 1 for our Warehouse Moving Sale, all sales are final. No returns are accepted.

WHAT IS YOUR POLICY FOR RETURNS? 

For Canada orders, we offer returns for a refund on regular priced items within 15 days of purchase. This updated return time frame is due to our upcoming warehouse move. Soon, we will no longer be able to accept returns at our current location. 

Please note the original shipping charge is non-refundable. 

Final sale

Items marked as Final Sale are not eligible for return.

Please view the Product Description Page for details on an item's return eligibility. If final sale, it will clearly say under the Add to Cart button "Final Sale, No returns or exchanges allowed." You can read our final sale policy here.

Refunds

Returns for a refund is the current return option available. You can arrange a return here. 

Your refund will be processed as soon as possible. Please allow 5-7 business days for the refund to reflect on your bank statement. 

*If you need to edit your return, contact us directly at [email protected].*

Return Policy Terms

Customers must accept the return policy terms before submitting a return. Please review and agree to our return policy terms to complete your return. By accepting, you acknowledge and agree to the terms outlined.

-If the return is not authorized through our returns portal, a tracking number is required as proof of the return.

-If you return your items outside of the return policy, you will not receive a refund. 

-RipSkirt is not responsible for non-RipSkirt items returned or items that do not comply with our return policy.

What if I closed my card/bank for my refund?

Currently, we can only issue a refund back to the original payment method used at the time of purchase.

If you have a new credit card, but the original account remains active, the refund will be processed back to your account. If the account has been completely closed, we ask you reach out to your bank for further assistance.

Returning a damaged or incorrect item?

If you've received an item you believe has a production mistake or an incorrect item, please email/chat with us as soon as possible before starting a return.

More questions? Reach out to [email protected] for support :)